Pacific Grove, California
0 comments
Not resolved

Playmar screwed up the cut for the cooktop in the countertop that I purchased. After three days they haven't even responded back. I called over the weekend to the office that said it was open on Saturday. No answer and no return phone call.

I called today and no one answers the phone. They were open at 8 am, but a call to several individuals at Playmar got no answer and now - 2 hours later - no response to any phone call or any email I sent.

Beware the company. It is clear that they do not have the best interests of the customer in mind. It is clear they they don't want to solve this issue in a timely manner if at all.

Reason of review: Poor customer service.

Monetary Loss: $15000.

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